Questions about your prescription or delivery, need to update your details, or want to raise a concern — our pharmacist team is available Monday to Friday, 9am to 5pm.
We aim to respond to all email enquiries within one working day. For urgent prescription queries, please call us directly.
mail
Email
The best route for non-urgent queries — prescription questions, delivery updates, account changes, or general enquiries. We aim to respond within one working day.
For formal written correspondence, complaints, or if you need to send us physical documents. Please mark correspondence clearly with your name and patient reference number.
MYC Dispensary Ltd, Unit 28 Spindus Road, Liverpool, L24 1YA
Opening hours
Pharmacist team availability
Monday
9am – 5pm
Tuesday
9am – 5pm
Wednesday
9am – 5pm
Thursday
9am – 5pm
Friday
9am – 5pm
Saturday
Closed
Sunday
Closed
We do not offer walk-in dispensing. All prescriptions are dispensed and delivered by Royal Mail Tracked & Signed. Please do not attend the pharmacy address without an appointment.
Pharmacy address
MYC Dispensary Ltd
Unit 28 Spindus Road
Compass Industrial Park
Liverpool
L24 1YA
GPhC Registration
Registration No. 9012908
Naturecan Pharmacy is registered with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacies in England, Scotland, and Wales.
We take all complaints seriously. If you are unhappy with any aspect of our service, we want to hear from you. Here's how the process works.
1
Contact us directly
In the first instance, please raise your concern with us directly by email at support-uk@naturecanpharmacy.com or by phone on 0203 808 6988. Please include your name, patient reference number, and a clear description of your concern.
2
We acknowledge your complaint
We will acknowledge receipt of your complaint within two working days and provide you with the name of the person handling your case.
3
We investigate and respond
We aim to provide a full written response within ten working days. If the investigation requires more time, we will keep you informed of progress.
4
If you remain unsatisfied
If we are unable to resolve your complaint to your satisfaction, you can escalate to an independent body. See the escalation options on the right.
Escalation & independent bodies
If you have exhausted our internal complaints process and remain unsatisfied, you can contact the following independent bodies.
verified
General Pharmaceutical Council (GPhC)
The independent regulator for pharmacies. Handles complaints about pharmacy standards and registered pharmacists. pharmacyregulation.org →
balance
Parliamentary and Health Service Ombudsman (PHSO)
Handles complaints about NHS organisations and some private healthcare providers. ombudsman.org.uk →
local_hospital
Care Quality Commission (CQC)
Regulates health and social care services in England. You can share concerns about care quality directly with the CQC. cqc.org.uk →
medication
MHRA — Yellow Card
If your complaint relates to a suspected side effect or safety concern about a medicine, please report it via the MHRA Yellow Card scheme. yellowcard.mhra.gov.uk →
schedule
Response commitment: We acknowledge all complaints within 2 working days and aim to resolve within 10 working days.
Who regulates us
Fully regulated. Independently verified.
Naturecan Pharmacy operates under the oversight of multiple independent regulatory bodies. You can verify our registrations directly on each body's public register.
GPhC
General Pharmaceutical Council
The independent regulator for pharmacies in England, Scotland, and Wales. We are registered as a pharmacy with the GPhC, registration number 9012908.
The CQC is the independent regulator of health and social care in England. Naturecan Clinic (our prescribing partner) is CQC registered, registration number 1-14518645695.
Whether your experience was positive or you'd like to suggest an improvement, we want to hear from you. Patient feedback helps us improve care for everyone.
